Last updated: 2020-04-17

1. Introduction

Welcome to Firstline Pharmaceuticals Sdn Bhd.

Firstline Pharmaceuticals Sdn Bhd operates www.firstline.com.my (hereinafter referred to as “Service”).

Our Privacy Policy governs your visit to www.firstline.com.my, and explains how we collect, safeguard and disclose information that results from your use of our Service. Data protection is important to us at Firstline Pharmaceuticals Sdn Bhd., which is why we want familiarize you with how we collect, use and pass on data.

We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).

2. Definitions

SERVICE means the www.firstline.com.my website operated by Firstline Pharmaceuticals Sdn Bhd.

PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

3. Information Collection and Use

The purposes for which we use your personal data are explained when it is gathered (i.e. in the input form) on this website and in the following. We use the information about you:

• To answer your inquiries and to fulfil your requests, such as to send you information you have requested.
• To provide you with important information about our business relationship with you, our terms and conditions of use, and/or to provide you with other information relating to your order processing.
• For our business purposes such as data analysis, testing, the development of new products, improving our products and services, improving our website, personalizing your use of our website, to present products and offers tailored to you, and for determining the effectiveness of our advertising campaigns. If possible, we only use anonymized information that cannot be linked to you as a person. It may be that the law provides for separate requirements for individual data uses. In such cases, we will request your consent.
• To provide usage-based online information.

4. Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:

Information about your browser: Certain information is typically captured by browser and automatically forwarded. This can include your MAC address (unique device name), screen resolution, your operating system (Windows, Apple, Android), the version of your operating system, and the type and version of your internet browser.

Your IP address: Your IP address is a combination of numbers that is automatically assigned by your internet service provider to the computer you are using. An IP address is automatically recorded in the logfiles of our webserver when a user visits our website. Without the IP address, communication between the web server and the visitor’s computer is not possible. If we log and store the time the IP address visited our website, the IP address is always anonymized, meaning that it is not possible for us to link the IP address to you.

Device information: We would like to point out that we may record the unique device numbers (IMEI numbers) of mobile devices, as with the MAC addresses of computers. However, this is only done if it is necessary to provide a service that is being requested.

Website analysis: Our website uses website analysis technologies. This technology is used to store and process data for marketing and optimization purposes. The information required for this purpose is also recorded with the help of cookies.

Usage Data

This website makes use of Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics uses so-called ‘cookies,’ i.e. text files which are stored on your computer and permit analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transferred to a Google server in Singapore and stored there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website. This is done to compile reports on website activities and in order to provide the website operator with further services associated with the use of the website and internet. The IP address transmitted by your browser via Google Analytics is not merged with other data. You may prevent cookies being stored by setting your browser software accordingly; however, we would like to point out that if you do this, you may not be able to use all functions of this website in their entirety. You may object to this data collection and storage by Google Analytics at any time with effect for the future. In addition, you can prevent the collection of data (including your IP address) created by the cookie and related to your use of the website and the processing of this data by Google by downloading and installing the Google Analytics Opt-out Browser Add-on.

5. Use of Data

Firstline Pharmaceuticals Sdn Bhd uses the collected data for various purposes:

0.1. to provide and maintain our Service;

0.2. to notify you about changes to our Service;

0.3. to allow you to participate in interactive features of our Service when you choose to do so;

0.4. to provide customer support;

0.5. to gather analysis or valuable information so that we can improve our Service;

0.6. to monitor the usage of our Service;

0.7. to detect, prevent and address technical issues;

0.8. to fulfil any other purpose for which you provide it;

0.9. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;

0.10. to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;

0.11. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;

0.12. in any other way we may describe when you provide the information;

0.13. for any other purpose with your consent.

6. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

7. Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Malaysia and choose to provide information to us, please note that we transfer the data, including Personal Data,to Malaysia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Firstline Pharmaceuticals Sdn Bhd will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Protection Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

8. Disclosure of Data

We may disclose personal information that we collect, or you provide:

0.1. Disclosure for Law Enforcement.

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

0.2. Other cases. We may disclose your information also:

0.2.1. to our subsidiaries and affiliates;

0.2.2. to contractors, service providers, and other third parties we use to support our business;

0.2.3. to fulfill the purpose for which you provide it;

0.2.4. for any other purpose disclosed by us when you provide the information;

0.2.6. with your consent in any other cases;

0.2.7. if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

9. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

10. Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

11. Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

12. CI/CD tools

We may use third-party Service Providers to automate the development process of our Service.

13. Behavioural Remarketing

We may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us by email: info@firstline.com.my.